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Only where rail companies have put some information on their websites about assistance or facilities for disabled travellers are those web addresses given in the contact details below.
Arriva Trains Wales
Tel: 0845 300 3005
Textphone: 08456 050600
www.arrivatrainswales.co.uk/customers_with_disabilities2.aspx
c2c
Tel: 01702 357640
Textphone: 08457 125988
www.c2c-online.co.uk/our_services/travel_assistance__1
Chiltern Railways
Tel: 08456 005165
Textphone: 08457 078051
www.chilternrailways.co.uk/travelling-with-us/disabled-travellers-info/
CrossCountry Trains
Tel: 0844 811 0125
Textphone: 0844 811 0126
www.crosscountrytrains.co.uk/YourJourney/AssistedTravel.aspx
East Midlands Trains
Tel: 08457 125678
Textphone: 08457 078051
www.eastmidlandstrains.co.uk/EMTrains/Legal/DPPPandAccessibility.htm
European Passenger Services (for Eurostar)
Tel: 08705 186186
www.eurostar.com/UK/uk/leisure/travel_information/before_you_go/special_travel_needs.jsp
First Capital Connect
Tel: 0800 058 2844
Textphone: 0800 975 1052
www.firstcapitalconnect.co.uk/Main.php?iCmsPageId=83
First Great Western
Tel: 0800 197 1329
Textphone: 0800 294 9209
www.firstgreatwestern.co.uk/Content.aspx?id=112
First Scotrail
Tel: 0800 912 2901 or 0845 605 7021
Textphone: 0800 912 2899 or 08456 020346
www.firstgroup.com/scotrail/content/specialneeds/index.php
Gatwick Express Ltd
Tel: 08458 501530
www.gatwickexpress.com/content.asp?pageid=62
Heathrow Connect
Tel: 0845 678 6975
Textphone: 08453 303729
www.heathrowconnect.com
Heathrow Express
Tel: 0845 600 1515
Textphone: 08453 303729
www.heathrowexpress.com
Hull Trains
Tel: 08450 710222
Textphone: 08456 786 7967
www.hulltrains.co.uk
Island Line
Tel: (travel within the Isle of Wight only) 01983 562492
(Mainland travel) 0845 60 50 440
Textphone: 0845 60 50 441
www.island-line.co.uk
London Midland
Tel: 08706 09 60 60
Textphone: 08457 07 80 51
www.londonmidland.com/index.php/cms/pages/view/18
London Overground
Tel: 0845 601 4867
Textphone: 0207 918 3015
www.tfl.gov.uk/gettingaround/transportaccessibility/1175.aspx
Merseyrail
Tel: 0151 702 2071
Tel: 0151 702 2704 (Out of hours / Bank Holidays)
Textphone: 0151 702 2071
www.merseyrail.org/travelling/?sGUID=032c965294d2050fcd73cda6d726eb86
National Express East Coast
Tel: 08457 225225 (select option 1, then option 6)
Textphone: 08451 202 067
www.nationalexpresseastcoast.com/en/Help1/
Northern Rail
Tel: 08456 008008
Textphone: 0845 604 5608
www.northernrail.org/passenger/disabilities.asp
One Railway
Tel: 0800 028 2878
Textphone: 08456 067245
www.onerailway.com/our_services/assisted_access/
Southern Trains
Tel: 0800 138 1016
Textphone: 0800 138 1018
Fax: 0800 138 1017
www.southernrailway.com/main.php?page_id=86
Southeastern Railway
Tel: 0800 783 4524
Textphone: 0800 783 4548
www.southeasternrailway.co.uk/main.php?page_id=93
South West Trains
Tel: 0800 528 2100
Fax: 023 8072 8187
www.southwesttrains.co.uk/SWTrains/TravelInformation/Passengersrequiringassistance/
Translink Northern Ireland Railways
Tel: 028 9066 6630
Textphone: 028 9038 7505
Or contact your local departure station in Northern Ireland to arrange for assistance.
For station telephone numbers see the Translink website: www.translink.co.uk/accessibility.asp
Transpennine Express
Tel: 0800 107 2149
Textphone: 0800 107 2061
www.tpexpress.co.uk/about/special.asp
Virgin Trains
Tel: 08457 443366
Textphone: 08457 443367
www.virgintrains.co.uk/travelling_with_us/journey_assistance/default.aspx
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