Access to air travel: guidance for disabled and less mobile passengers

Section 1: Introduction

If you are planning a flight or a foreign holiday, you need to know that the whole journey is accessible before you set out. A problem on one stage of the journey, such as not being able to find help on arrival at the airport, or not knowing where to go because you can not read the information screens, could ruin the whole experience or even stop you from travelling altogether.

The Disabled Persons Transport Advisory Committee (DPTAC) have produced this simple guide to help make flying an easier and more positive experience. It follows a step by step journey from planning your flight to getting to your destination. It explains why airports and airlines need information about disabled and less mobile passengers and also what you can expect them to provide to make your journey easier.

Very often access needs are not obvious to other people, so make sure you explain your particular requirements clearly. Never assume that people will automatically know or understand your needs.

One of the main messages of this guide is to be prepared, let people know if you might need assistance and make arrangements in advance. This helps airlines and airports provide a better service.

Published: 1 April 2003

• Air travel

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