Access to air travel: guidance for disabled and less mobile passengers

Section 3: Staff training

All the staff you meet during the journey, in the travel agents, at the airport or on board the plane should have had disability awareness training.

Some staff, who provide specialist services like driving buggies, handling mobility equipment such as wheelchairs, or guiding disabled people, will have had extra training to make sure they have the necessary skills.

Remember, this does not mean they are experts in all types of disability. Give advice and explain your personal requirements clearly if necessary.

Published: 1 April 2003

• Air travel

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