Access to air travel: guidance for disabled and less mobile passengers
Appendix 1: Useful contacts
Further copies of this document are available from:
Disabled Persons Transport Advisory Committee (DPTAC)
Secretariat, Great Minster House
76 Marsham Street
London
SW1P 4DR
Tel: 020 7944 8011
Fax: 020 7944 6998
Textphone: 020 7944 3277
E-mail: dptac@dft.gsi.gov.uk
Web-site: http://www.dptac.gov.uk
The Access to Air Travel for Disabled People - Code of Practice is available from:
Department for Transport
PO Box 236
Wetherby
West Yorkshire
LS23 7NB
Tel: 0870 1226 236
Textphone: 0870 1226 405
Email: dft@twoten.press.net
http://www.dft.gov.uk/transportforyou/access/aviationshipping/
Arthritis Care
18 Stephenson Way
London
NW1 2HD
Help lines: 080 8800 4050 (Monday to Friday 12pm to 4pm freephone)
020 7380 6555 (Monday to Friday 10am to 4pm standard call charges)
Tel: 020 7916 500
Fax: 020 7916 505
Web: http://www.arthritiscare.org.uk
Association of British Travel Agents (ABTA)
68-71 Newman St
London
W1T 3AH
Tel: 020 7637 2444
Fax: 020 7637 0713
E-mail: information@abta.com
Web: http://www.abta.com
Air Transport Users Council (AUC)
CAA House
Kingsway House
45-59 Kingsway
London
WC2B 6TE
Tel: 020 7240 6061
Fax: 020 7240 7071
E-mail: admin@auc.caa.co.uk
Web: http://www.auc.org.uk
Assistance Dogs (UK)
Lewknor Training Centre
Hearing Dogs for Deaf People
London Road (A40)
Lewknor
Oxfordshire
OX9 5RY
Tel: 01844 348 100 (Voice and Textphone)
Fax: 01844 348 101
E-mail: info@hearing-dogs.co.uk
Web-site: http://www.hearingdogs.org.uk
British Air Transport Association (BATA)
Artillery House
11-19 Artillery Row
London
SW1P 1RT
Tel: 020 7222 9494
Fax: 020 7222 9595
E-mail: admin@bata.uk.com
Website: http://www.bata.uk.com
British Lung Foundation
Research Charity providing advice on all forms of lung disease.
Tel: 020 7831 5831
Website: http://www.lunguk.org
BAA plc
Operators of Heathrow, Gatwick, Stansted, Glasgow, Edinburgh, Southampton & Aberdeen airports.
BAA plc
Corporate Office
130 Wilton Road
London
SW1V 1LQ
Tel: 020 7834 9449
Fax: 020 7834 6699
Website: http://www.baa.com or http://www.baa.com for information on all BAA airports
Change
National organisation run for and by people with learning disabilities.
Unity Business Centre
Units 19 & 20
26 Roundhay Road
Leeds
LS7 1AB
Tel: 0113 243 0202
Fax: 0113 243 0220
Textphone: 0113 243 2225
Email: change.north@tesco.net
Website: http://www.changepeople.co.uk
Equality and Human Rights Commission Disability Helpline
Freepost RRLL-GHUX-CTRX
FREEPOST MID02164
Stratford upon Avon
CV37 9BR
Tel: 08457 622 633
Textphone: 08457 622 644
Fax: 08457 778 878
Email: info@equalityhumanrights.com
Website: http://www.equalityhumanrights.com
Department for Environment, Food & Rural Affairs (Defra)
Noble House
17 Smith Square
London
SW1P 3JR
Tel: 020 7238 6000
Fax: 020 7238 6591
Website: http://www.defra.gov.uk/animalh/quarantine/
E-mail: pets.helpline@defra.gsi.gov.uk
Department for Transport (DfT)
Mobility and Inclusion Unit
Room 1/18
Great Minster House
76 Marsham Street
London
SW1P 4DR
Tel: 020 7944 4914
Fax: 020 7944 6102
E-mail: miu@dft.gsi.gov.uk
Website: http://www.dft.gov.uk/transportforyou/access/miu/ and http://www.dft.gov.uk
Disabled Living Foundation
380-384 Harrow Road
London
W9 2HU
Tel: 0845 130 9177
Textphone: 0870 603 9176
Email: advice@dlf.org.uk
Website: http://www.dlf.org.uk
Guide Dogs for the Blind Association
Burghfield Common
Reading
RG7 3YG
Tel: 0870 600 2323
E-mail: guidedogs@guidedogs.org.uk
Website: http://www.guidedogs.org.uk
Holiday Care Service
Provides information fact sheets about travel within the UK and overseas for elderly and disabled people.
7th Floor
Sunley House
4 Bedford Park
Croydon
CR0 2AP
Tel: 0845 1249 971
Fax: 0845 1249 972
Textphone: 0845 1249 976
E-mail: holiday.care@virgin.net
Website: http://www.holidaycare.org.uk
Royal Society for Mentally Handicapped Children & Adults (MENCAP)
123 Golden Lane
London
EC1Y 0RT
Tel: 020 7454 0454
Fax: 020 77696 5540
E-mail: information@mencap.org.uk
Web: http://www.mencap.org.uk
Royal Association for Disability & Rehabilitation (RADAR)
12 City Forum
250 City Road
London
EC1V 8A
Tel: 020 7250 3222
Fax: 020 7250 0212
Textphone: 020 7250 4119
E-mail: radar@radar.org
Web: http://www.radar.org.uk
Royal National Institute for the Blind (RNIB)
105 Judd Street
London
WC1H 9NE
Tel: 020 7388 1266
Fax: 020 7388 2034
E-mail: resource@rnib.org.uk
Website: http://www.rnib.org.uk
Royal National Institute for Deaf People (RNID)
19-23 Featherstone Street
London
EC1Y 8SL
Tel: 0808 808 0123 (freephone)
Fax: 0207 296 8199
Textphone: 0808 808 9000 (freephone)
E-mail: informationline@rnid.org.uk
Website: http://www.rnid.org.uk
SCOPE
UK Cerebral Palsy (CP) organisation which provides information, education, employment and support.
6 Market Road
London
N7 9PW
Tel: 0808 800 3333
E-mail: cphelpline@scope.org.uk
Website http://www.scope.org.uk
Published: 1 April 2003
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