Access to air travel: guidance for disabled and less mobile passengers
Section 1: Introduction
Section 2: Background
Section 3: Staff training
Section 4: Pre-journey
Section 5: Getting to the airport
Section 6: Access to, and facilities within the terminal building
Section 7: Aircraft design
Section 8: On-board facilities
Section 9: Disembarkation, transfer arrangements and leaving the airport
Section 10: If things go wrong
Annex 1: Useful contacts
Annex 2: Useful publications
Annex 3: Travel agent checklist and airline codes
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Published: 1 April 2003
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